If your Condor flight was delayed three hours or more, cancelled at short notice, or overbooked, you may be owed a fixed cash payment set by law. Here is where you stand with them specifically.
Check your flightCondor is licensed in Germany, which makes it an EU carrier. You are covered on Condor flights into the EU from anywhere in the world, not only on departures from it. That matters more here than for most airlines, because Condor flies a lot of long haul leisure routes from the Caribbean, Africa and North America back into Frankfurt.
Compensation is set by law and has nothing to do with your fare.
The amount is set by the straight-line distance from where you departed to your final destination. These are real distances on routes Condor flies:
| Example route | Distance | If delayed 3h+ |
|---|---|---|
| Frankfurt to Palma | 1,252 km | €250 |
| Frankfurt to Heraklion | 2,115 km | €400 |
| Frankfurt to Punta Cana | 7,512 km | €600 |
A delay pays at three hours or more, measured by when the aircraft door opened at your destination rather than when you took off.
Condor is one of the few airlines on this site where the top band is routine rather than rare. Anything beyond 3,500 km pays €600 per passenger, so a family of four delayed on a Caribbean return is a €2,400 claim.
A large share of Condor seats are sold inside package holidays. If yours was, you have two separate sets of rights: the EU261 claim against Condor as the operating carrier, and a claim against your tour operator under package travel law. They are not alternatives and pursuing one does not waive the other.
An airline only escapes paying if the cause was an extraordinary circumstance outside its control. Bad weather, air traffic control restrictions, airport strikes, security alerts and bird strikes all qualify, and genuinely do defeat a claim.
These do not qualify, whatever you are told at the desk: a technical or mechanical fault with the aircraft, a strike by Condor's own pilots or cabin crew, a missing crew member, and a knock-on delay because the aircraft arrived late from an earlier flight. Courts have ruled on all four.
If Condor gave you no reason at all, claim anyway. The burden of proof is on the airline. They must prove the cause was extraordinary. You do not have to prove it was not.
Write to them directly first, and keep it to one short email: your booking reference, the flight number and date, how late you arrived at your final destination, and the sentence “I am claiming compensation under Regulation EC 261/2004.” Give them 14 days to respond.
If they refuse or ignore you, escalate free of charge to the national enforcement body in the country you departed from. In the UK that is the Civil Aviation Authority; every EU state has an equivalent regulator. Escalating costs nothing.
You usually have years, not months, to do this. The UK allows 6 years, France and Spain 5, Germany 3, and Italy and the Netherlands 2. An old Condor flight is very often still claimable.
Check your Condor flight